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Policies

Shipping

Since I don’t start your purchase until after payment is received it does take 2-3 weeks to complete then additional shipping time.  If, for some reason, I will need more time I will contact you. Working from home always has its surprises.  At this time I cannot process rush orders.  Commitments to family make it impossible to work within a tight time frame.  Contact me if you need it by a certain date and we can discuss.  If your order is already made and just needs to be shipped then I will ship it out to you within 3-5 BUSINESS days of receiving payment.  Business days are Monday-Friday and do not include Weekends or Holidays.

Items within the United States are shipped through USPS via First Class Mail with delivery confirmation.  I will send an email with the shipping information once the item has been shipped.

I am not responsible for items that do not deliver after shipment or for damage caused during shipment. If the package is returned to me, I will absolutely re-send it to you and pay the shipping myself. Otherwise, you may contact the post office with your tracking number or re-purchase if you choose. I apologize in advance for any inconvenience.

Refund Policy

All sales are final. I do not accept returns, however, if you have any issues with your purchase, PLEASE contact me and I will work with you to correct the issue.

Additional Information

Remember that handmade items are unique, the sizing is not always exact, and pictures are just examples.  Because all items are handmade there may be some slight variations.  If you are unsure about a size for an infant then order a size larger.  Better to have it be a bit big to start then too small and not fit at all.  I want you to be happy with your purchase so please ask any questions you have before buying. 

Care Instructions

Handmade items need extra special love and care: please hand-wash and lay flat to dry.  If you must use the washing machine then please do so on the gentle cycle and lay flat to dry.  I am not responsible for damage due to misuse.

If you have any further questions or concerns please Email me at hookedbyrose@gmail.com